I purchased a subscription for the grandkids and it was a great purchase for about a year. I have received no new puzzles in over a year Please email us at with and additional questions or concerns. To check that you are playing on the latest version select settings in the top left corner and the version will be listed at the bottom of the blue box that appears. ![]() If you have any other issues or concerns please feel free to email us at Thank you! FOLLOW UP: We are happy to announce that we recently pushed an update (1.4.2) designed to address the issues above. Creating one is easy (click on the “H” in the upper left hand corner of the app>click the people icon>click register). I would suggest creating an account and that will help ensure your progress is saved. Based on the information you provided, it seems like you don't have an account (account creation was optional at checkout). ![]() Hello, thank you for the review and we are so happy you enjoy our puzzles! We apologize for the technical issues you are experiencing, but we can assure you these are being addressed and will be fixed in no time. For the price, I think these quality control issues need to be corrected. It was very frustrating to have to start at the very beginning again and not have access to the levels that I had previously unlocked. I was able to restore my purchase and access the different levels BUT ALL of my progress was gone. I had to delete it from my device and download it again. I did a soft reset on my device and that did not fix the issue- the game continued to crash every time I tried to open it. My biggest frustration is that the app seems to crash after every iOS update. There are some levels that have items just out of view (at least on my iPad screen) or items that don’t register as found if you click on them. I really enjoy this game, but there are a couple of issues that need to be addressed. Our games are ethical safe and designed to be non-addictive for kids. We strive to develop quality educational apps that kids love and parents trust. Garry and Caroline Myers in 1946, Highlights was built on the belief that “Children Are the World’s Most Important People™.” Today, more than 70 years later, every product is still designed to help children become their best selves Curious Creative, Caring and Confident™.Ĭolto is a multi-award-winning play studio creating imaginative learning mobile play experiences for kids around the world based on original and branded properties.
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